One suite, infinite connections
Revolutionise your sales B2B and B2C with Combenia!
The single solution for both B2B and B2C
Automate, personalise and optimise sales processes with Combenia, leveraging three sales modes: physical, remote and self-service, for a fully integrated B2B and B2C experience.
Boosts your business sales
In the B2B market, unlike traditional solutions, the platform empowers sales agents to increase their efficiency by equipping them with all the tools they need to maximise business opportunities and harness the full potential of each interaction.
This is made possible through B2B-specific modules:
- Sales Force Automation: automates sales processes, allowing sales agents to focus on strategic tasks and improving their operational efficiency with integrated tools and real-time data.
- Distance Sales: enables the management of complex negotiations remotely, while maintaining the effectiveness of in-person sales.
- Order Hub: allows business customers to place orders in real time, monitor purchase history, and track deliveries quickly and intuitively.
Personalise every interaction
Combenia stands out in the B2C landscape for its ability to transform every contact point into an assisted sales opportunity. Sales assistants can offer tailor-made services and manage the end customer wherever they are, providing continuous support, relationships, and driving sales.
All this, is made possible through B2C-specific modules:
- Clienteling: creates personalised experiences to enhance customer loyalty and improve the overall shopping experience.
- Distance Sales: extends the in-store experience into the digital world, while retaining the personal touch of assisted selling.
- Customer Engagement: fosters connections with end customers through multiple engagement modes, including chat, instant messaging, calendar integration, and QR codes.
Unlike traditional solutions, Combenia enables unified management of the entire sales process, adapting to any business model: B2B or B2C. The platform's modules also allow for customisation based on specific sales needs.
The unique features of Combenia
Adaptable to both B2B and B2C markets
Human-centered process
Three modes of assisted selling
Real-time AI suggestions
Modular approach on existing systems
Multiple engagement channels
Quick and easy implementation
Unmatched omnichannel experience
Combenia and assisted selling
In both B2B and B2C markets, assisted selling remains a strategic channel for business success due to the direct interaction between brands, sales assistants, agents, wholesalers and customers.
This approach offers significant advantages, enhancing the buying experience and increasing business opportunities.
Combenia distinguishes itself in the assisted selling landscape as a cutting-edge solution, transforming every touchpoint into an opportunity and providing the tools needed to maximise sales in both B2B and B2C environments.
This approach offers significant advantages, enhancing the buying experience and increasing business opportunities.
Combenia distinguishes itself in the assisted selling landscape as a cutting-edge solution, transforming every touchpoint into an opportunity and providing the tools needed to maximise sales in both B2B and B2C environments.
Key figures on assisted selling:
78%
Global market share of assisted selling in 2022
88%
Buyers more likely to buy with assisted selling
7x
Increase in likelihood to buy with assisted selling
79%
Revenue achieved through the adoption of assisted selling techniques
*Source: State of Retail Report, Forbes, Nomisma, Statista, SalesForce
Who has already chosen us
Innovation to serve both people and brands
Combenia is a modular digital platform that adapts to existing systems, developed by DS Group, a company that has been creating tailor-made digital evolution and unified commerce solutions for 33 years.
