Combenia: the omnichannel solution for assisted selling

Achieve complete omnichannel integration by combining Combenia modules with your existing systems to streamline sales processes and enhance the experience for both end customers and businesses.

Accelerate your sales with Combenia

Combenia is an innovative platform that offers a range of advanced modules designed to optimise B2B and B2C sales processes. It enables brands to easily and centrally manage sales agents, sales assistants, wholesaler and customers, coordinating all activities within a single solution.

The suite’s administration console, powered by artificial intelligence, harmonises the various actors and modules into a single ecosystem, facilitating interactions in both (between brands, sales agents, wholesaler and customers) and B2C (between brands, sales assistants and customers).

Brands have the option to adopt Combenia’s functional modules, maintain existing solutions with customised integrations, or add missing capabilities to enhance their customer journey.

This unified ecosystem also allows them to manage all stages of assisted selling through three modes: physical, remote and self-service.

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Modules for B2B

Sales Force Automation: automates sales activities such as contact management, order tracking and reporting, thereby increasing agent efficiency and optimising the entire sales process.
Distance Sales: enhances remote sales management, ensuring interactions are as effective as in-person, thanks to innovative solutions based on artificial intelligence.
Order Hub: provides business customers with an intuitive platform to place orders in real time, consult purchase history, and easily track shipments.

Modules for B2C

Clienteling: delivers highly personalised experiences, fostering customer loyalty and boosting in-store sales.
Distance Sales: accompanies end customers through the buying process, efficiently and wherever they are, using a user-friendly interface and continuous support, even remotely.
Customer Engagement: Simplifies the engagement process for end customers through various communication channels: chat, instant messages (e.g. whatsapp), calendar and QR Code, thereby enhancing brand interaction.

The modalities of assisted sales

Physical

Supports the in-store or field sales team throughout the entire purchasing process, leveraging the Clienteling and Sales Force Automation.

Remote

Enables assistance for end or business customers wherever they are. Distance Sales combines the effectiveness of assisted selling with the convenience of online interactions.

Self-service

Facilitates quick and immediate interaction between end customers and sales assistants or sales agents and wholesalers, using the Customer Engagement and Order Hub.

Explore how Combenia enhances the customer buying experience. From in-store support to remote sales, and self-service, our omnichannel approach provides personalized and seamless experiences across all touchpoints.

Combenia at a glance

Thanks to Combenia, brands can optimise their sales operations comprehensively and flexibly, adapting to the diverse needs of the modern market.

AI-powered administration console

Harmonises players and modules in a single ecosystem.
B2B and B2C integration

Facilitates interactions between brands, sales assistants/sales agents, wholesalers and customers.
Centralised management

Optimises assisted sales across multiple channels.
Three sales modes

physical, remote and self-service.

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